Operadoras de Saúde: 41 3013-0393 | Pacientes: 3003-0871

Frequently Asked Questions Regarding the Home Care Service

Click on each question to see the answers.

According to the RDC/ANVISA on 11 of 26/01/2006, caregiver is the person with or without a family link trained to assist the patient in their needs and activities of daily life.
It is the person who is responsible for receiving the guidance and training of the multidisciplinary team to continue with basic care for the patient. It can be someone in the family or a person hired for this purpose, not being necessary to have technical knowledge of nursing.
The caregiver should assist in the patient's daily activities such as:
  • Assistance to leave the bed, the table, the chair;
  • Assistance in body care: hair, nails, skin, beard, partial or full bath;
  • Assistance in locomotion and physical activities;
  • Stimulate and assist the feeding;
  • Promote leisure and recreation;
  • Maintain order and cleanliness in the room, promoting a safe environment to avoid accident risks;
  • Provide elementary care to the patient at home, under the guidance of the responsible multi-professional team;
  • Stimulate the patient's memory and intellect;
  • Follow the guidelines of the multiprofessional team.
It is the home care service.
Supplementary or complementary service to hospital admission or ambulatory care, responsible for the management and operation of the Multiprofessional Home Care Teams - MHCTs.
It is characterized by a set of actions to promote health, prevention and treatment of diseases and rehabilitation provided at home, with guarantee of continuity of care and integrated into health care networks.
It is the home care plan, a document where we describe all the care planning for the patient and training for the caregiver, as well as the period that it will be carried out.
The care plan allows the patient and family members to know which professionals will treat the patient, what will be the frequency of care, what equipment is available and the caregiver's training program.
The type of home care is defined by a technical evaluation that verifies the specific needs of each patient using instruments that allow quantifying the level of resources that each patient needs. These instruments verify the clinical condition of the patient and the degree of dependence on specialized care. The home evaluation may be necessary to verify the physical conditions and adjustments that need to be made by the family. After this evaluation, the care plan or PAD home care plan will be elaborated, which will specify the treatment.
It depends on the specific need of each patient. In more complex cases, a room with sufficient space for the patient and allowing care by the nursing team and other professionals may be necessary. The basic conditions of sanitation, such as water, light and drainage are also necessary.
The materials and medicines are supplied in accordance with the service contract signed between the Homedical and the paying source (health plan, health care provider, private individual, etc.). Materials and medications necessary for the services and not covered by the contract must be provided by the patient's relatives.

Contact our Central at 3003-0871. The necessary guidance and resources will be provided, according to each case and as soon as possible.

These resources can vary from a telephone orientation, effective in most cases, to the visit of a professional, nurse or doctor.

For emergencies, we have UTI ambulance support for care and, if necessary, removal for the referral hospital.

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